"Because of their low price and ability to host multiple domains on one account, I used HostingRails for the past two years to host some low priority websites--things like family photos and a few hobby sites. Nothing critical was hosted there (thankfully). I had hoped the service would work out well enough that I could eventually put some Rails sites on this host, but I had enough trouble with mere PHP / HTML sites there that I never tried a Rails site. Uptime wasn't too bad for the type of site I had there and the amount I was paying (about $10/month paid annually) but the servers did occasionally go down. My problems began when they did some infrastructure changes. As expected, they notified me and others in advance but after they made some changes to their hardware, my email accounts stopped working. I tried over a period of a couple of days to work with their support people (probably exchanging 40 emails) to get the problem fixed but they were never able to do so. I switched to FusedNetwork (which I found via this site) and without changing any settings on my mail client, my email worked--so the configuration problems were clearly on HostingRails' side. On the positive side, support responded quickly to my emails but often hadn't read my replies to them. For example: I said "My email is broken...blah..blah...here's my username and password..." And they replied, "We'll look into it. What's your username and password?" This happened routinely. The final impetus to review them here came when I tried to cancel my account. I have 11 months left since I pay annually. I said I didn't want money back; I just wanted out. They said I can't get out until my renewal period comes up next May during which time I'll have a short window (2 weeks I think) to fill out a cancellation form or I'll be charged again. So I changed my stored credit card on their site. We'll see what happens with that but I have never been so happy to be away from a host."

"Terrible service and support. A web hosting service cannot have business hours support! It should have 24/7/365 support. Hostingrails just does not offer good technical support, our site has been down many times during the last few months and they don't seem to address the issues. Ready to migrate to a real hosting service now. Completely disappointed with Hostingrails!"

"I started with these guys 3 years ago and they were really good. However, Jumpline bought them in the past year and things have gotten HORRIBLE! I have the most expensive package and it runs like a cheap $2 host. Stay away from them."