"I signed up for HostNine last week. I chose the lowest price Reseller package for $19.95/month. The main things that attracted me to it were the MB license that came with it, private nameservers, and good amounts of storage and transfer (10GB/100GB). Setup was instantaneous. Their network is great (I go through Level 3 from Dallas ad ping a solid 50 - 52ms to their DC. They use dedicated servers from fastservers.net, which has been very fast, reliable, and secure so far. Support is SUPERB. Submitting a support ticket is almost like Instant Messaging because they get back to you so quick. I've had 4 tickets so far regarding the private nameserver setup, MB license, and Zend. All were handled and solved within 10 minutes. Thanks to Rick from HostNine for making it a great experience so far! "

"I'm really happy with their support, they reply support queries very instantly. Pricing is also, good enough. They lack in some default features comes with reseller hosting generally, but innovative other features such as global hosted servers is always Plus Plus. Also they have RecellerCentral where all account can be managed and controlled, its kind of cool.. I rate 8 our of 10 to Hostnine.com!"

"I have used HostNine about 2 years now, and during that period, I have not experienced any errors on their servers at all. I started with an Entry Reseller Plan, which I later changed to an Unlimited Hosting Plan. HostNine has delivered the best service I have ever had, they are responding within incredibly short time. In my case, they have also solved the problem within the same short time. You would think that the service was less when doing a downgrade, but it has not been the case with host nine. The times I needed their support, was because of a problem from my side and as I mentioned earlier I have never experienced an error from them. Seen from above, I would recommend Host Nine to everyone who demands am extreme good service and server uptime."

"This is an UPDATED review since Hostnine were apparently bought/acquired by another company. At first my experience was good, but lately my sites have been going down, others have been repeatedly hacked. The worst part is that the hostnine support staff, while quick to reply, always say it's an isolated incident on my account and imply it's my own fault somehow. The fact is I've seen countless reports of other customers getting hacked too, on the same servers. I've also hosted hundreds of other sites with different hosts and have only ever had one instance of a site being hacked/compromised. With Hostnine I've had at least 5 sites hacked in the past 2 months ... one of them hacked twice in 3 days! They've also now apparently removed the button to submit a new support ticket from the reseller dashboard. I'm looking to switch my sites asap."

"For me, being a customer of hostnine is painful, their servers becomes offline at least once a day, and some time take hours to go back, everyday you receive emails from your users complaining they cant acess the website, and them trow this responsability to users! like me, i run only a wordpress blog and its the thrird time the suspend my account (which makes my users suspect of my credibility) because they say and don´t proove that the site is loading their servers, also they took off all my features even my emails, other sites, even the cpanel where , if i could acess, could see anything relative to te problem, also their support is horrible, don´t provide information well, for example i sent a email asking about the suspension of my website 6 hours ago and until now NO RESPONSE! Well, i will be leaving hostnine soon and here is my advice for all comunity."

"I have a reseller hosting account with HostNine. The level of reliability they offer and their support jeopordize my relationships with my customers. For the entire day all of our sites have been down, and are still down. I opened a support ticket and their reply to me was that the server is under attack and there is nothing they can do. The changed the status of my ticket to "on hold." I requested they transfer my account to another one of their servers, and they said the attack prevented them from doing so. Of course they could take the server offline to do anything they want to it. Additionally when I asked them if there was any game plan to resolve the problem, how long they are going to wait for the attack to stop before changing the server's IP address or moving accounts, they told me "we are aware of the problem." I am very concerned because a lot of time and money went into the development of those web sites and I can't get in to retrieve the files. I guess that will teach me. The last time we had an issue their server got a virus, which was located in my account. I had not made any changes to the site they said it was in. Instead of informing me there was a problem, they simply suspended my account, and refused to enable it. They said the virus was my fault, and instead of deleting the virus file itself or making a backup of the site and sending it to me, they simply deleted the entire site. I should have left them back when this happened. And by the way, they offer no telephone or even chat support. Email only. Overall, I am shocked at how negative my experience with them has been."