"We have been with Hostway since they bought out Afinity. Since then getting support has been impossible. I have been trying to get them to fix my access to their control panel for over a year. Our site is working, but I can't make any changes to it other than FTP new pages. It is impossible to talk to a real person and explain the problem. Emails just come back with a statement of "we are working on the problem", but the problem is never fixed. We will be changing our host when the contract expires."

"I have been with Hostway since their first year. While I am not some massive money generating monster of a company Hostway has always treated just as important to them as their larger clients. Always getting back to me and resolving any issue or question I had within moments. Two years ago I upgraded to a gold service and could not be more pleased with everything from easy to find and use tech support to pricing to site uptime as well as stellar email and wonderful easy to use spam and blacklist software. And I can not praise the user interface more! Having had to use a lot of them in my time this is one of the easiest to understand and navigate. . I truly love this company and would recommend to any one who is looking for a reliable host company. It may not be the cheapest but easily worth the extra couple of dollars a month."

"ptime has been great and we have not had any problems with our website not email during our 4 years as customers. Domain management has been very good. We had one problem at renewal, but we were served well by customer support to resolve the issues. They have been adding more features and services, and they are a great hosting firm to work with"

"What a terrible, terrible company. Apart from the fact that their servers and support suck they are also hopelessly disorganized and incapable. Months ago I ordered some services with them. They said they couldn't charge my credit card - which is used for 20-30 online transactons each month elsewhere without a single problem - and advised me to pay via Paypal which I did. I sent them all of Paypal's transaction details - not only once but about 10 times since they kept sending reminders about "non-payment". Now, after 4 months they have suddenly charged my credit card for the same amount, saying that they never received my Paypal pament which is of course nonsense - I have all proof that it was paid. And their billing support doesn't even bother to reply anymore. STAY AWAY - under all circumstances. Hostway means trouble on all levels!"

"I was a Costco ValueWeb customer. With Hostway's acquisition of ValueWeb I have experienced major problems. Hostway accidently cancelled my domains. When I called to address this Hostway problem, tech support told me to talk to customer support. When I talk to customer support, they transfer me back to tech support. Hostway is a nightmare. I have over three hours on hold and the Hostway problem is still not resolved. Beware of Hostway!"