"the support is so great, we were with go daddy, cihost, etc and Liquid web is the best dedicated hosting service ever. I do recommend it."

"We have had a VPS plan with liquid-web for several years and the level of support and performance has been nothing short of excellent. We recommend them to all of our clients and they have been equally impressed with their response time.Their plans are slightly more costly if you evaluate on a resources vs price comparison but the time that I have had to deal with other such setups in the past with support and trying to plea my case allows me to confidently rate LW's pricing/value 5 out of 5. There are many support tickets that I have placed that I am confident other companies would either respond that it is my responsibility or charge extra to complete the task (such as adjustment to setup or addition of software.) My only concern is that they continue to offer the level of support and care as I have a lot of clients on their servers. When I worked in East Lansing I had a chance to tour their facility and it seems mixing consumer level hardware in would cause inefficiencies and possible long-term problems especially if under-staffed and they grow too fast. That said, I am far from a hosting expert and at this point have full confidence in their service and do not even consider other options when choosing a php/mysql host. I tend to use their online ticket system the most, no matter what time of the day the ticket is handled and resolved quickly. The few times I have used phone support I have little to no wait until I can talk to a technician that can resolve the problem."

"Used them for years and years. As previously stated by others, Tech Support is some of the BEST I\'ve encountered. We used to pay a guy to do the same things they\'ll do for free every day, no questions asked. They even help with errors I\'ve caused, sometimes even looking through my code to find the problem. A+++"

"I have had the unfortunate experience to have multiple customers who host with Liquid Web over the years and I have watched customer service plummet to an all new level. Over the years I have seen support do a bunch of really stupid things, and my recent encounter was just as bad. I put in a service ticket, through their PIMMS system, and they annouced they would be charging me $15 to perform the task. Then, they managed to screw it up three times, and totally because no one checked their work when they were done. And each time I followed up to see why it wasn't working, they ask you to send your account password or client credit card information over insecure email?!? Hey, here'e an idea, how about opening one of the old tickets you closed and didn't complete correctly (although I was assured twice it had been fixed). Instead of saying, "We are really sorry, here is what happened, we are sorry this happened and you had to call in three times. It is now fixed and we apologize for the problems" they attacked me for raising the concern about sending private information over an insecure connection. I also tried to find out who to contact to complain about support's service and I was told to email "support@liquidweb.com"...where they will again ask me for my account password.....) I have just sent out emails requesting that my customers move to another more reliable service I work with, where customer service is 1) competent and 2) acknowledge where they make a mistake and don't try and blame the customer for their screw ups. "

"I used them for about 2 months. Their technical support is terrible. They take their own sweet time to reply to your queries and sometimes I had to go to the their live support chat to tell them I have an unanswered support ticket. The thing that pissed off the most was when a technical support staff edited my cPanel account name and MySQL database name without asking me. My web site went down for about 2 days because the PHP script's database parameters were messed up. They were only willing to compensate me $5 off my $60 hosting fees for this."

"We paid for our website and domain registration through LiquidWeb, but it was about 5 months before we actually had it ready to go online. When we uploaded our files, we found out that our domain registration had not been registered to us. On the same day we registered it with LiquidWeb, someone (suspeciously) registered the same name with GoDaddy, but had never developed a site. LiquidWeb never notified us that the name was not registered to us, and after we spend a small fortune on printing that included the new website, we find out we didn't have it. LiquidWeb refused to take responsibility for not registering or not notifying us of this, and would do nothing to compensate for not having the name registered by extending our service or anything. They were very uncooperative. After one year, the other person did not renew the name, so we were able to register it ourself, but we dropped LiquidWeb! I would be very careful of a company that takes no responsibility when they drop the ball. "