Positive Review
By: John Foster at http://www.webhostingstuff.com/comments/ServerPronto-27639.html
"I've been using ServerPronto for 5 years and think that they provide the best value and service of any of the many hosting companies I've used over the years. Even the least expensive plans provide a generous quantity of bandwidth and data transfer and the service has been reliable with very little downtime. Their techs respond quickly to support requests (typically within minutes) and are affective at solving problems. I would recommend ServerPronto to anyone looking for a great deal for hosting. "
Positive Review
By: Johan Struijk at http://www.webhostingstuff.com/comments/ServerPronto-25459.html
"while using Server Pronto I never experienced any down time. I had quick technical responses to all of my tickets, real quick. Also great technical skills and advice. They went further in this than I ever asked them to. Till now, Server Pronto has been the best and cheapest hosting solution I ever used."
Negative Review
By: Chris Talavera at http://www.thewebhostinghero.com/serverpronto-review.html
"I was a customer of Infolink /Serverpronto starting on 09/2009 (billed quarterly) and I had decided in February to cancel their service and move the data to server in our own datacenter. Because I knew I had a billing period starting the following month, March 5th to be exact, I knew I should send in my cancellation early to avoid any dispute that I canceled in time before my billing period started. So early Feb 2010, I sent in my complete cancellation request to the Serverpronto. The very next day, I notice my card was hit for the next billing period, 21 days in advance. Very upset about this I contacted the Serverpronto immediately and told them that I wanted the charge voided and that I had already sent in my cancellation request to their fax number. I was replied with �Our general policy per our Terms of Service is that we do not provide refunds. However, if we have made an error in billing, we will provide a refund for this. If you have been billed incorrectly, or feel there are other extraordinary circumstances, please e-mail your Refund Request to: refunds@serverpronto.com. Please be sure to include your TELEPHONE NUMBER, and a good time for us to call, as we will likely need to confirm information verbally with you. Please also provide as many details as possible so that your request can be timely processed.� This reply only made me more upset. I replied immediately with �First of all are you kidding me? I don�t owe you ANYTHING for another 21 days! Where in your TOS does it say that you are going to charge me 21 days before my due date? I would like a refund immediately and I am going to start off by asking nicely. You did this last month and I almost canceled my service right then because of this. You DO NOT have the right to charge my card before my due date. That is the bottom line!�. So I humored them anyway and sent my request to the email provided, only to be told that the issue would be investigated and they placed my ticket on hold and I have not heard back from them to this day. Their billing practices are ridiculous and I know I am not the only one who has complained about them considering their F BBB rating and the fact that you can find all kinds of complaints about them by doing a simple google search. Their ability to process credit cards should be revoked completely. "
Negative Review
By: Michael Houghes at http://www.thewebhostinghero.com/serverpronto-review.html
"I purchased hosting at this crap company. Do now consider working with this guys, you will loose your money. Not only this, you will loose your dignity, and probably few things more. - awfull customer support (no replies) - you will get support only when you are doing purchase of this crap. I had to cancel my credit card not to be billed each quarter for no services. Do yourself a favour, run away from this guys!!! Don't be fooled by their web site, thay are crap of people and company."