From WiredTree's own site: "WiredTree was formed in June 2006 to set a new standard for managed dedicated and VPS hosting. The goal was to provide our clients with a superior managed hosting environment for our clients through customer service, innovative network design, a unique suite of services, and the latest technological advances in server hardware. A managed hosting environment that not only supported our clients at all levels, but also provided a true value. To realize this goal we created a modernized internal support structure to better handle client issues and to ensure fast resolution of incidents. Having years of experience in the industry, we knew what worked and what did not. We used that information to build a new system which would help us meet our goal of enhancing and streamlining the support experience. All support is done in-house and is not outsourced."
Positive Review By: Chris Schrecengost at http://www.webhostingrevu.com/reviews/WiredTree
"I based a VPS selection on multiple good reviews throughout the net and on a hosting discussion board. We have had near flawless service. There have been two brief outages related to a data center problem. Support has been outstanding. They go out of their way to help. I had a SQL/php slowness issue and service helped me resolve it very quickly. That was appreciated so much as I'm not a database person at all.I would not hesitate to recommend Wiredtree to anyone."
Positive Review By: Greg Priday at http://www.webhostingrevu.com/reviews/WiredTree
"I've used a lot of hosts in my years. So far, Wiredtree is my favorite. My VPS was up and running within 12 hours. Their support replies within seconds. Best of all, my site is noticeably more responsive.So far I haven't had any downtime, and according to a 3rd party uptime monitor, Wiredtree has 99.99% uptime. So I'm guessing I wont have downtime any time soon."
Positive Review By: Renae Martin at http://www.webhostingrevu.com/reviews/WiredTree
"I have been with wiredtree.com for almost a year now. We pay yearly, and get the 10% off that they offer. Any problems I have had were solved very very quickly. They even respond to low priority billing questions quickly.We have a VPS512 now, after we were complimentary upgraded from our VPS384 (which was discontinued). We originally had some problems on our first server, we kept submitting tickets for different issues. Most turned out to be hardware, so they just took out down for a short time and moved us to a brand new server. After being on crappy hosting for so long, all I have to do now is relax and manage my forum, because I know my hosting is taken care of by pros. I recommend wiredtree to everyone. #1 host in my opinion."
Negative Review By: Ray Baron at http://www.webhostingrevu.com/reviews/WiredTree
"I ordered a WiredTree VPS for a client based on good reviews. I was aware of some past down-time but not concerned since it was a couple years back.My server was down for an extended period within a week, then down for 4 1/2 hours (one outage) the following week. I canceled the server following the second outage. I received a personal email from the Customer Service Manager apologizing and saying they would do better if I gave them another chance. I did, regretfully. I ordered another VPS which was delivered misconfigured. Tech support tried to say everything was fine until I provided detailed troubleshooting. They then admitted that the server was "acting strange" and promised to fix it. After several unsuccessful tries, I canceled the server.Needless to say, WiredTree will not get a third strike."
Negative Review By: Robin at http://www.webhostingrevu.com/reviews/WiredTree
"I signed up and it took 1 week for the server to be ready and then it was slower than a turtle. They refused to refund my money. I guess they think they deserve the money for free! Fraudulent and dishonest people run this company.They also purposely hide the terms of service from the front page and other important pages, why? you tell me why there is no link to the terms of service. Very shady."
Negative Review By: Warren at http://www.webhostingrevu.com/reviews/WiredTree
"We just switched VPS hosts to Wiredtree a few weeks ago. What a breath of fresh air.
This company well exceeds expectations. I have had a professional response to every ticket or technical question within 10-15 minutes, even at 3 AM. I cannot say enough good things about their support . And the people who talk to you actually KNOW something - no overseas call centers here.
The system itself is rock solid and the software & features are excellent.
I am totally impressed with these guys. I just hope they don't grow too large and lose the foundation that is making them so impressive."
For all but the most insanely high-traffic apps, the best Ruby on Rails hosting solution these days is a combination of Amazon Web Services, Heroku, and a shared host like DreamHost.
This is because you should serve all your static assets from CloudFront and use SES for outgoing email. Your application layer should sit on Heroku (until it becomes crazy expensive), and your inbound email server, domain redirects, and miscellaneous stuff should be on a shared host.
TIP: use the promo code RHPROMO to get $30.00 USD off at signup with DreamHost.